The truth on Mystery Shopping
8 January 2009
Mostly scams, these offers come from marketing analysis firms who do studies on retail and service oriented companies. Mostly employed by large scale chain stores, you go around evaluating the service of staff who should be following certain procedures and SOP’s set by the company. Evaluating courtesy, equality of treatment and staff decorum is the main job, while you shop, you evaluate the way they treat people and how they treat you.
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